FAQ

When will Disconti be available?

We will bring you to the world of advantages as soon as possible.


Who is Disconti Bilgi Teknolojileri A.Ş.?

Disconti Bilgi Teknolojileri AS is a marketing technology company established to develop loyalty solutions for tourists and it has developed a mobile application in this field. The aim of Disconti is to provide foreign tourists who plan to visit Turkey with discount prices and unique experiences starting from the planning phase of the journey until their return to their home country. Through this way, it is aimed to strengthen the connection between brand and tourists and win loyal tourists in return.


What is Disconti?

Disconti is a combination of a card and a mobile application that offers many privileges and advantages to tourists. Disconti allows tourists to shop at discounted prices. It includes hundreds of benefits from car rental, the best retail brands and restaurants to free museum entries. You can enjoy your holiday by keeping your best travel friend on your smart phone for 14 days and save on many expenses.


Is Disconti mobile app free to download?

Yes, downloading is free. To see all the privileges, benefits and other features you can download from here.


Why should I buy Disconti?

Disconti gives you vouchers to redeem in stores and you pay less with it! While you are travelling with Disconti, you´ll save money and access to special offers for 14 days and you feel privileged.


Where can I find and buy Disconti Card?

You can buy Disconti Card by our mobile app or from places such as Shopping Malls, Airports & Ports, , Tourist Informations Points, Click&Collect Points, Hotels, Stores, Global Blue Tax Refund Points. Please click here to download the app.


Do I have to get the physical card from anywhere?

No, you do not have to get physical card if you buy the digital version of Disconti Card via mobile app. You can activate and use the card through the application.


What is the validity period of the cards?

It is valid for 14 days after the activation.


How can I use my Disconti?

To use this card, first of all you need to download the application from App Store or Play Store. You can also access the application with the QR code mentioned on physical Disconti Card. After downloading process, you can register the application and add your ID number stated on the card or you can also add the card ID by scannig the QR code with your smart phone´s camera. The verification code (VC) is located below the ID number. You will be directed to the 3D secure payment system to complete the payment process and then the paid card is activated at that time. Whether you buy Disconti Card or not, you can access the campaigns but you cannot access the discount code. To access codes, you have to buy Disconti. Please select the card type that you want and pay. From now on, you can view the discount code by tapping the button "use your discount". Please show and share the displayed code with the cashier to redeem it!


Can I connect to the brand’s official website and shop online while using Disconti?

The application does not have the ability to buy products through online channel. For example, you can not buy a shirt via the app and send it to your home. The application is suitable for in-store use only.


Can I use my Disconti with my second device?

One Disconti Card is available for only one device, so you need to buy another cards for your other devices.


How many people can use this card?

This card is personalized and can only be used by one person.


How children will use the cards? Do they need to buy cards too?

Children can benefit from their parents cards.


May I use the physical version without using the app?

After activating the card through Disconti mobile app, you can only use it via the application. The physical version can not be used after activating your Disconti Card in mobile app.


What are the benefits of the Disconti Card?

Disconti Card allows you to save money on shopping the best global and local brands and stores, transport, entertainment and gifts, hotels and restaurants. . Platinum and Health cards also include free internet up to 10 people for three days. Save time by avoiding long lines at popular attractions with free MuseumPass card that covers all museums in Istanbul or Turkey. Don´t pay more with free public transportation card that available city-wide public transport by metro, tram, bus and ferry!


What are the features of Elite, Gold, Platinum and Health? What are their contents?

You can access more details by downloading our mobile app for free!

Elite Card : Restaurants, Amusement, Bosphorus and City Tour.

Gold Card : Restaurants, Amusement, Bosphorus and City Tour, Shopping, Hotels, Car Rental

Platinum Card : Restaurants, Amusement, Bosphorus and City Tour, Shopping, Hotels, Car Rental, Internet

Health Card : Restaurants, Amusement, Bosphorus and City Tour, Shopping, Hotels, Car Rental, Internet, Hospitals and Clinics


How can I pay the card?

You can pay with 3D secure payment system via the application or buy from Disconti sales or discount partners.


What does Disconti Card cost?

The price of Disconti Card depends on the type that you choose. All cards are valid for 14 days. Elite, Gold, Platinum anh Health card costs sequentially 19,99 €, 39,99 €, 149,99 € and 199,99 €. Let´s save money up to 500 €!


Can I buy Disconti in cash or pay in another currency?

You can pay in cash in Disconti Sales Partners. However, in order to to activate your card, you need to download Disconti app from stores and add your card ID to the app. If the currency you want to pay is different from the dollar and euro, our sales partner who will receive the payment will explain to you which currency you should pay.


How can I contact to you?

You can contact via sending email to [email protected] or by phone 0216 606 37 37 from monday to sunday, from 9 am to 5 pm.


Who is the responsible if I can not redeem my voucher in a store? Who and how can I tell my problem?

Disconti shall not be held responsible for Suppliers’ wrongful actions but you can send an email to [email protected] or you can call 0216 606 37 37 number 7 days a week between 9 am-5 pm


When can I start using my discounts? When will my Disconti Card expire?

14 days usage period begins if you display a discount code for any brand after the purchase is complete. Therefore, please do not display the code before completing the shopping at the store.


What if my travel plans change and I´ve just started my Disconti membership?

If you have any problems with your arrival and departure day then feel free to contact us via e-mail [email protected] or 0216 606 37 37.


What if I´ve just added my card ID but didn´t buy yet, how much time do I have time to buy?

If you have added your card ID to Disconti app but haven´t bought yet, you have 180 days to pay for Disconti Card.


When does the validity period begin?

The validity period begins with the first time you use your voucher in Disconti App.


What is your refund policy?

Unfortunately, according to the Article 15/1(ğ) of the Regulation, consumers shall not use the right of withdrawal in distance contracts on services instantly performed in an electronical environment or on intangible assets instantly delivered to the consumer. For this reason, consumers shall not use right of withdrawal upon purchasing the Card. Lost or stolen products are also non-refundable.


Can I upgrade my Disconti?

Unfortunately, you can not upgrade for now.


Can I transfer or share my Disconti ownership?

Disconti Cards can not be transferred to or shared with anyone else.

Can I skip lines with my Disconti Card? /Can I have priority pass at the queue with my Disconti Card?

With Disconti Platinum and Disonti Heatlh you can skip the ticket line because these cards includes Museum Pass Cards.


How can I use free internet?

You just need to make an online booking via Disconti and pay a security deposit of €0.50. The date of delivery or rental start date must be a date when your Disconti is valid.


How many days are the internet usage period? How is it used?

Disconti Platinum and Disconti Health Card holders are offered unlimited internet service that can be used 24 hours a day for 3 days. With one portable internet provider, up to 10 people can connect to the internet. When you are purchasing your Disconti Card, you can choose or type pick-up point to take your portable internet device and where you leave it. If 3 days is not enough, you can get longer the time by paying extra on the website.


Will my internet device send to my hotel? How can I return the device?

Your hotel, airport or your AirBnb…It´ll be sent wherever you want! You can select or type the delivery address you want in the rentconnect reservation page at Disconti purchasing process. Password information can be found on the back of the device. Returns are also very simple! When your rental period is over, leave the device in the return bag at the reception of your hotel or at the airport. We´ll take it from there.


When will my MuseumPass Istanbul expire?

Museum Pass İstanbul is valid for five days starting from your first museum and archaeological site entrance.


Do I need to make any reservation the attractions included in MuseumPass Istanbul?

All museums and archaeological sites belong to Republic of Turkey Ministry of Culture and Tourism you can visit with Museum Pass İstanbul without any reservations. All museums can only be visited once.


What if any attractions are closed?

As Disconti, we´re trying to do our best to provide you with wide range of services. However, if any services or attractions are closed, we will add notices of closures on our website. As described in the Terms of Use 8.4.; Disconti does not have any responsibilities about suppliers wrong actions, lack of performance, commercial decisions and products/services provided.


Can I visit the attractions more than once with one MuseumPass?

Museum Pass includes one-time admission to the attractions. For more information please visit https://muze.gov.tr/urun-detay?CatalogNo=WEB-MSP01-05-008


Will my Museum Pass Istanbul Card send to my hotel?

Museum Pass Istanbul is a digital pass number like the PNRs so it will be sent to you via email.


Where can I access my city transportation card?

You´ll get your card from the mobile hotspot package where you choose to delivery that will be sent.


What if I lose my Disconti Card or get it stolen?

If you have purchased Disconti, don’t be worry. You can use your Disconti mobile application. If you have a card as a physical version and lost it without adding your card ID you have to buy a new one via online channel or as a physical version again.


What if I lose or get stolen my mobile phone with Disconti installed?

Your invoice had been sent to your email address with Disconti ID so you can reactivate your membership in another device. Don´t forget; one Disconti Card can be used on one mobile device.